{
"name": "Missed Call Text Back",
"nodes": [
{
"parameters": {
"content": "## Missed call text back\n\nEvery missed call gets an instant SMS so the lead doesn't ring the next business on Google.\n\n**Setup**\n1. Connect Twilio and Google Sheets. Put your Twilio number where it says YOUR_TWILIO_NUMBER.\n2. Make a sheet with a **Contacts** tab: phone, name, tags, last_missed_call, opted_out.\n3. In Twilio, point your number's voice webhook at a TwiML Bin that dials your mobile with `action` = this workflow's **Call Ended** URL (see the card on the website).\n4. Point the number's messaging webhook at the **Incoming SMS** URL so STOP replies are honoured.\n5. Edit the SMS text and your business hours in **Check Quiet Hours**.",
"height": 420,
"width": 440
},
"id": "dc965ae9-581c-4bdb-a04f-5e195b68c84f",
"name": "Note 0",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-460,
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]
},
{
"parameters": {
"httpMethod": "POST",
"path": "missed-call",
"options": {},
"responseMode": "responseNode"
},
"id": "86e5722d-3628-4a59-a124-2696870f4c70",
"name": "Call Ended",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
0,
0
],
"webhookId": "8515e93c-22cb-48cc-b7c0-f92d8bc553f9"
},
{
"parameters": {
"respondWith": "text",
"responseBody": "",
"options": {
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "text/xml"
}
]
}
}
},
"id": "2d1c7964-7f18-431e-8691-8ecff03e7fe6",
"name": "Hang Up",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
220,
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]
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": false,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "84f0d886-32da-4986-abfb-ea4fbf707ea5",
"leftValue": "={{ $json.body.DialCallStatus }}",
"operator": {
"type": "string",
"operation": "regex"
},
"rightValue": "^(no-answer|busy|failed|canceled)$"
}
],
"combinator": "and"
},
"options": {}
},
"id": "18736468-0da7-4e26-8381-49bb2e36ffe7",
"name": "Missed?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
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]
},
{
"parameters": {
"jsCode": "// Normalise an Australian or international number to E.164 (+61...). Change DEFAULT_CC for your country.\nconst DEFAULT_CC = '61';\nfunction e164(raw) {\n let d = String(raw || '').replace(/[^\\d+]/g, '');\n if (d.startsWith('+')) return d;\n if (d.startsWith('00')) return '+' + d.slice(2);\n if (d.startsWith('0')) return '+' + DEFAULT_CC + d.slice(1);\n return d ? '+' + d : '';\n}\nreturn [{ json: { phone: e164($json.body.From), calledAt: new Date().toISOString() } }];",
"mode": "runOnceForEachItem"
},
"id": "cc59abcc-39f0-4aef-9ead-2db81994f710",
"name": "Normalise Caller",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
440,
40
]
},
{
"parameters": {
"operation": "read",
"documentId": {
"__rl": true,
"mode": "id",
"value": "YOUR_GOOGLE_SHEET_ID"
},
"sheetName": {
"__rl": true,
"mode": "name",
"value": "Contacts"
},
"filtersUI": {
"values": [
{
"lookupColumn": "phone",
"lookupValue": "={{ $json.phone }}"
}
]
},
"options": {}
},
"id": "a27e14ce-f0b9-4632-a7ba-25724dc86be2",
"name": "Find Contact",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [
660,
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],
"alwaysOutputData": true
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": false,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "2b747e50-548d-41df-a4ff-b0e9a7071363",
"leftValue": "={{ $json.opted_out }}",
"operator": {
"type": "string",
"operation": "notEquals"
},
"rightValue": "yes"
}
],
"combinator": "and"
},
"options": {}
},
"id": "1ef2790a-cd26-4bf4-8970-560911c1a6f6",
"name": "Not Opted Out?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
880,
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]
},
{
"parameters": {
"jsCode": "// Texts outside business hours wait until the morning. Edit to suit.\nconst tz = 'Australia/Sydney', open = 8, close = 20;\nconst hour = Number(new Date().toLocaleString('en-AU', { timeZone: tz, hour: 'numeric', hour12: false }));\nconst phone = $('Normalise Caller').item.json.phone;\nconst name = $json.name ? ' ' + String($json.name).split(' ')[0] : '';\nreturn [{ json: {\n phone,\n quiet: hour < open || hour >= close,\n message: `Hi${name}, sorry we missed your call! This is YOUR BUSINESS NAME. How can we help? Reply here or we'll call you back shortly. Reply STOP to opt out.`,\n} }];",
"mode": "runOnceForEachItem"
},
"id": "ff7139dd-1d0a-4b94-8339-afb2cdc0c447",
"name": "Check Quiet Hours",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
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]
},
{
"parameters": {
"conditions": {
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"caseSensitive": false,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "72a77555-5670-457b-a101-16658a6857c7",
"leftValue": "={{ $json.quiet }}",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"rightValue": ""
}
],
"combinator": "and"
},
"options": {}
},
"id": "08d902c8-ecc0-4292-ab38-991dab0e3f4b",
"name": "Quiet Hours?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
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]
},
{
"parameters": {
"amount": 10,
"unit": "hours"
},
"id": "72262a3a-386b-4e56-99f2-7af2d7e4e62a",
"name": "Wait Until Morning",
"type": "n8n-nodes-base.wait",
"typeVersion": 1.1,
"position": [
1540,
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]
},
{
"parameters": {
"from": "YOUR_TWILIO_NUMBER",
"to": "={{ $('Check Quiet Hours').item.json.phone }}",
"message": "={{ $('Check Quiet Hours').item.json.message }}",
"options": {}
},
"id": "785e156c-9e48-4c3d-99d0-25661e22c480",
"name": "Send Text",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [
1760,
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]
},
{
"parameters": {
"operation": "appendOrUpdate",
"documentId": {
"__rl": true,
"mode": "id",
"value": "YOUR_GOOGLE_SHEET_ID"
},
"sheetName": {
"__rl": true,
"mode": "name",
"value": "Contacts"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"phone": "={{ $('Check Quiet Hours').item.json.phone }}",
"tags": "missed-call",
"last_missed_call": "={{ $now.toISO() }}"
},
"matchingColumns": [
"phone"
],
"schema": [
{
"id": "phone",
"displayName": "phone",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "tags",
"displayName": "tags",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "last_missed_call",
"displayName": "last_missed_call",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
}
]
},
"options": {}
},
"id": "ebd54cab-1c08-4f79-84fd-fa04cd787fb1",
"name": "Log on Contact",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [
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]
},
{
"parameters": {
"httpMethod": "POST",
"path": "missed-call-sms",
"options": {},
"responseMode": "responseNode"
},
"id": "16e60f37-b39b-4bba-bd67-711c10682586",
"name": "Incoming SMS",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
0,
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],
"webhookId": "e756d9e0-6d10-450e-86fa-d85ec34bd3dc"
},
{
"parameters": {
"respondWith": "text",
"responseBody": "",
"options": {
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "text/xml"
}
]
}
}
},
"id": "2c597587-3905-4d64-82c0-d3796f6a7f60",
"name": "Empty Reply",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
220,
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]
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": false,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "0e6f7959-e098-4406-993a-694aa060a974",
"leftValue": "={{ $json.body.Body.trim() }}",
"operator": {
"type": "string",
"operation": "regex"
},
"rightValue": "/^(stop|stopall|unsubscribe|cancel|end|quit)$/i"
}
],
"combinator": "and"
},
"options": {}
},
"id": "ba095930-478b-4eb0-a9cf-e1598f5e3666",
"name": "Is STOP?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
220,
500
]
},
{
"parameters": {
"operation": "appendOrUpdate",
"documentId": {
"__rl": true,
"mode": "id",
"value": "YOUR_GOOGLE_SHEET_ID"
},
"sheetName": {
"__rl": true,
"mode": "name",
"value": "Contacts"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"phone": "={{ $json.body.From }}",
"opted_out": "yes"
},
"matchingColumns": [
"phone"
],
"schema": [
{
"id": "phone",
"displayName": "phone",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "opted_out",
"displayName": "opted_out",
"required": false,
"defaultMatch": false,
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"type": "string",
"canBeUsedToMatch": true
}
]
},
"options": {}
},
"id": "3d588006-6760-4cda-97a2-597fdd4b24d7",
"name": "Mark Opted Out",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [
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]
}
],
"connections": {
"Call Ended": {
"main": [
[
{
"node": "Hang Up",
"type": "main",
"index": 0
},
{
"node": "Missed?",
"type": "main",
"index": 0
}
]
]
},
"Missed?": {
"main": [
[
{
"node": "Normalise Caller",
"type": "main",
"index": 0
}
]
]
},
"Normalise Caller": {
"main": [
[
{
"node": "Find Contact",
"type": "main",
"index": 0
}
]
]
},
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[
{
"node": "Not Opted Out?",
"type": "main",
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}
]
]
},
"Not Opted Out?": {
"main": [
[
{
"node": "Check Quiet Hours",
"type": "main",
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}
]
]
},
"Check Quiet Hours": {
"main": [
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{
"node": "Quiet Hours?",
"type": "main",
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}
]
]
},
"Quiet Hours?": {
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{
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"type": "main",
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}
],
[
{
"node": "Send Text",
"type": "main",
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}
]
]
},
"Wait Until Morning": {
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"type": "main",
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}
]
]
},
"Send Text": {
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{
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"type": "main",
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}
]
]
},
"Incoming SMS": {
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{
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},
{
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"type": "main",
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}
]
]
},
"Is STOP?": {
"main": [
[
{
"node": "Mark Opted Out",
"type": "main",
"index": 0
}
]
]
}
},
"settings": {
"executionOrder": "v1"
},
"active": false
}